DAATS Healthcare is operated by Disability Accessible Accommodation and Travel (Pty) Ltd. This page explains important South African statutory consumer rights for customers who purchase goods from us. It supplements our returns information. Your rights under law apply even if another page contains a shorter return window or restrictive wording.
Seven-day cooling-off for eligible online goods purchases
Where section 44 of the Electronic Communications and Transactions Act (ECTA) applies, a consumer may cancel a goods purchase without giving a reason within seven days after receiving the goods. Certain transactions and items are excluded by section 42, including some customised, personalised, perishable and inherently non-returnable goods. A medical or hygiene label alone is not a universal legal exception.
For qualifying ECTA cancellations, the only charge that may be levied is the direct cost of returning the goods. Where payment has already been made, the consumer is entitled to a full refund within 30 days after cancellation.
Faulty, unsafe or defective goods: separate rights
Where sections 55 and 56 of the Consumer Protection Act (CPA) apply, a consumer may return qualifying goods that fail the statutory standards within six months after delivery, without penalty and at the supplier’s risk and expense. The customer may direct the supplier to repair, replace or refund those goods, as the CPA provides. These rights are separate from a manufacturer’s optional warranty and from an ordinary change-of-mind return.
An item is not automatically excluded from statutory defective-goods rights simply because it has been opened or used. Special order or hygiene-sensitive products can have different change-of-mind conditions, depending on the item and transaction; lawful defective-goods remedies remain applicable.
How to request help
Contact info@daats.co.za with your order number, the product involved and a short description of your request. DAATS can give collection, inspection or return instructions. Seeking instructions or internal authorisation does not remove a legal right to cancel or request a remedy.
Telephone: +27 11 395 5189. WhatsApp: +27 67 744 9729. Office hours: Monday–Friday, 08:00–16:30 SAST. Storehouse: 28 Piet-my-Vrou Avenue, Birch Acres Ext 12, Kempton Park, Gauteng 1618.
For the latest DAATS Healthcare storefront information, see Returns & Refunds. Relevant law: ECTA, sections 42 and 44, and Consumer Protection Act, sections 55 and 56.
Updated 12 October 2026. This information does not exclude or restrict statutory rights.
